We care about your questions
Check here first if you have questions about Leaf. Feel free to browse the commonly asked questions below or use our chat feature to get live help from someone at Leaf.
Leaf Wallet is a digital wallet that allows you to:
- Store and exchange money in multiple currencies;
- Take your money across borders, cashless;
- Send and receive money with friends and family;
- Cash in and cash out through mobile money:
- Use on both smartphones and basic phones with no internet
Leaf is for everyone! Our services have been designed for people with cross-border financial needs but anyone can sign up for a Leaf account. Register by downloading the app or be registered by any Leaf user with a smartphone. Once your account is approved, you can access all of Leaf's services on a basic phone.
Anyone across the world can sign up for a Leaf account! When it comes to cashing in and out mobile money, however, for now, only customers in Kenya, Rwanda, and, Uganda can do so. You can also cash in through physical cash in the UK at partner retail locations. We are rapidly expanding across the globe and working on adding new countries to the list soon. Stay up to date with our global footprint by following us on social media.
Leaf-to-Leaf transactions are always FREE! Registering, storing money, buying airtime, exchanging currencies, and transacting between two Leaf accounts do not have any fees. Cashing out (withdrawing from Leaf Wallet) to mobile money costs 2%.
Leaf has USSD codes available in Rwanda, Uganda, and Kenya for existing users. Just dial our code from the number you used to register and it will automatically know you are a Leaf customer. Use the numeric inputs to navigate through the menus and your five-digit PIN code to confirm actions. Accessing Leaf via USSD is free.
- Rwanda: dial *801*53#
- Uganda: dial *284*53#
- Kenya: dial *483*153#
No! The beauty of Leaf is that you only need one account globally. Once your Leaf Wallet is created, you can store multiple currencies in it and choose which ones to use for your transactions. The wallet will stay with you wherever you go.
We currently support 4 languages over USSD: English, French, Kinyarwanda and Kiswahili. You can change the language by going to menu 6. My Account --> 3. Languages.
We are working on adding more languages to the USSD as well as a multi-language feature in our app, which is available in English for now. Need assistance with the language? We’d love to help. Reach out to us at email@example.com.